Why Read this Report?
Marketfinder’s Non-Life Insurance Digital Customer Experience Index examines how almost 500 insurance companies across the UK, Ireland and leaders worldwide are aggressively investing in and optimising digital channels. As a result they are benefiting by realising efficiencies, optimizing resources and improving margins.
Marketfinder’s research charts the performance of 487 retail banks within the UK and Ireland, along with the world’s leading Non-Life insurance businesses.
It reveals and ranks each across many of the core benchmarks that impact on the insurance company’s ability to drive efficiencies, maximize resources and accelerate adoption of digital insurance channels.
The most successful are investing in the customers’ digital journey in very distinct ways. They have a clear focus on creating a positive, consistent customer experience, across all channels and devices.
The research compares and ranks challengers, large multinational insurers as well as local players.
Marketfinder examined best-in-class and identifies insurers that are carving a distinct competitive advantage through resourcing their teams and optimising their websites to deliver a superior digital experience.